I have tried for 2 weeks to get Fusestats to work on this site and it has been nothing but frustrating. After signing up for the service I though I was off to a smooth start. I added some javascript to the site the reports show that data was beginning to be collected and I figured in the next day or so I would be able to really start to dig in and try out the the heat-map tracking. On day 2 I decided to log in to get a view what data had been collected. I logged in, and made to my account dashboard and was quickly greeted with the message ”No Data to Display”:, I was convinced something was wrong but maybe it was just to soon. So I went to try the heat map reporting. I was really only testing this out for the heat-maps anyways.

So I moved on and tried the heat-maps where I was then presented with another excellent message: “The page you have requested has encountered an error.” OK, at this point I am thinking, perhaps it is still too soon. Let me give it a couple more days. So I waited a couple of days and logged back in. Ah-Ha, clicking on the “Real-Time” link shows that it is collecting data. Now we are getting somewhere. Time to try the heat maps. I click on the heat maps link and I am logged out and presented with a username and password prompt.  That’s OK, little glich, let me just log back in. I get back in to the user account dashboard click heat-maps and I am logged out again. What the hell… After doing this about 5 times I figure something blew up and my account is corrupted.  I spend way too much time reading the support pages and checking to make sure I have Cookies working etc…etc… and still no luck. I submit a contact form asking for help and guess what, I received an error.

At this point I have already wasted too much time but I am also thoroughly invested so I want to get this thing working so that all this time isn’t actually wasted. Figuring that the account is somehow corrupt I create a whole new account set up the tracking all over again and wait , test the access to the account, make sure that it is collecting data again and wait again. So today I log in with my new account certain that I will finally be able to test out he heat map features. Guess what… Nothing but Errors. Again it says no data and The page you have requested has encountered an error. And of course, to quickly log out all I had to do was click on the heat map link.

So In short, if this is a real product it isn’t finished yet. Take down your site, apologize to the people whose time you have wasted and get your application working.

Now that that is out of the way. Can anyone recommend a good heat map tracking solution?